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Listed below are the top Frequently Asked Questions (FAQs) about embossier.com.
If you have other questions about our products/services, email us at
cshelp@embossier.com.
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How do I upload logos (images)?
You can upload logos (or any other images) to embossier.com, store them there, and
order items with that logo printed on them. Uploading refers to the process
of copying a file residing on your computer onto the embossier.com Web site.
Key points:
- Only your store has access to files you upload. Nobody else can see it or print it.
- You can have a maximum of 20 logos stored
on embossier.com at one time.
- You can delete logos that you have previously uploaded to make room for new ones.
- A logo file you wish to upload must:
- Be in the Encapsulated PostScript (.eps) format
- Not have an embedded or linked raster image preview
- Be of size 4 Megabytes or smaller
- Have had any fonts already converted to outlines (lines & curves)
- Have been created by a graphics program such as
Adobe Illustrator or Corel Draw
- Once your file is uploaded, you can store it on the embossier.com site
for as long as you wish and order as many different items as you wish
with that logo printed on them.
- When you order an item containing an uploaded logo, you can view a preview
of the item with the logo and any other personalization before you place the order.
Note that the preview will be of lower quality that the actual printed
item due to the nature of the Web and computer monitors.
To upload a logo to the embossier.com site, perform the following actions:
- Click on the My Logo Library link on the left side of the page.
The resulting page can contain two sections
- An Upload Image File section that allows you to choose a
file on your computer and upload it to the embossier.com site.
Note that if you already have 20 images stored
on the embossier.com site, this section will not appear. You will
have to delete one or more images from the embossier.com site
first, as described below.
- A Your Existing Uploaded Images section, which shows all of
the images you have already uploaded to the embossier.com site.
If you finished ordering items containing one of these images, you
can delete it by clicking on the Delete link to the left
of the image. Note that if you have not yet uploaded any images
to he embossier.com site, then this section will not appear.
- Click on the Browse... button in the Upload Image File section.
Note that, depending on your browser, this button might be called Choose
or Choose File. Once you click that button, a window appears that
lets you navigate the file system on your computer in the usual manner to
locate the file you wish to upload. Once you have found the file and highlighted it,
click the Open button. That will close the navigation window and place the
full path name of the file into the Send this file text box.
- You can optionally enter a short description of the file in the Description
text box. This can help you distinguish among similar looking images.
- Click the Upload File button to start the upload. Depending on the
size of the image and your Internet connection, the upload may take a while to complete.
When it does complete, you will see an indication of whether the file was
successfully uploaded. Also, the new image will appear in the
Your Existing Uploaded Images section if it was uploaded successfully.
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How do I use the Help System?
Need help in understanding some element of a page (such as a button or
a text box) or an entire page on ?
Simply use the help system to get assistance.
Note also that the help system is not currently available if you are using
the Opera 6 browser.
Element-Level Help
When you see the image 
next to an element on the page, there is help available for that element.
Simply click on that question mark button and help will appear.
An example appears below. Please click on the question mark button below to see
an example of the help system in action.
Example:
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Note that if you have disabled the help system, you will not see the
question mark buttons (except for the example above.) A description of how
to turn the help system back on can be found here.
Page-Level Help
Most embossier.com pages have a page-level help message. To access this help,
click on the Help for This Page button in the top right of the page.
To see page-level help in action, scroll up to the top of this page and click on
the Help for This Page button. A help message will appear
explaining what this page offers.
Note that if you have disabled the help system or if you are viewing a page
that does not need a help message, you will not see the
Help for This Page button. A description of how
to turn the help system back on can be found here.
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How do I change my Viewing Preferences?
To enhance your use of the embossier.com Web site, you can modify the look
of the site.
To change your viewing preferences, simply click on the blue
Update Preferences button at the top right of the screen.
The wording on the screen that appears will depend on your current preferences.
For example, the following screen would appear if the help system were
enabled for your store.
Currently, you can modify 1 viewing preference.
- The Help System -
If you are an experienced embossier.com user and understand how to use the site,
you could disable the help system so you do not need to view the help buttons.
If you later want to view help messages, perhaps for a new feature on
the site, you can do so by enabling the help system.
To disable the help system, you would click the checkbox next to
Disable the Help System?, then click the
Submit Changes button.
If the help system for your store were currently disabled, you would follow
the same steps except that the checkbox would be next to
Enable the Help System?.
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How do I change my password?
- Select the Change Password link in the upper right corner of this screen.
- Enter your existing password into the Old Password text field.
- Enter your new password into the New Password text field.
The new password must be at least 4 characters and no more than 32 characters long.
The new password can contain only uppercase letters, lowercase letters, and numbers.
- Re-Enter your new password into the Re-type New Password text field.
- Select the Change Password button once all of the above steps are complete.
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How do I update my email address?
- Select the Update Store Info link in the upper right corner of this screen.
Your current email address will be displayed in the Email Address text field.
- Delete the displayed email address and replace it with your new email address.
- Select the Submit Changes button once you have verified that the new
email address is correct.
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What are Held Orders?
embossier.com allows retailers to place orders into a holding area called Held Orders
for later submission.
Orders remain there until any of the following occur:
- You submit the order, either by itself, or combined with other orders.
- You decide not to submit that order and delete it from the holding area.
- The order has remained in Held Orders for more than 90 days, when it is automatically removed.
Orders remain there even if you log out and come back later.
All embossier.com retailers may submit orders in two ways.
- Option #1: Submit each order as soon as it is entered.
- Option #2: Hold and save each order as it is entered. Review, edit, and submit these held orders
after all orders are entered.
Orders can be held for up to 90 days from the date of initial entry. This
option allows you to perform one credit card transaction that covers multiple orders. Also, this option
can lessen shipping charges by combining multiple orders to the same location by the same shipping
method into one shipment.
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May I cancel an order?
embossier.com retailers can cancel orders that have not been shipped.
Simply click on the Cancel an Order button on the left side of the page and the site will
automatically display all the orders that you can cancel.
To cancel an order, select Cancel on the right side of the order you wish to cancel.
By selecting View first, you may double check the order before canceling.
When an order is canceled, the credit card which purchased the
order will automatically be refunded the full amount of the order, minus a
$0 cancellation fee. If the total cost of the
order is less than $0, then the cancellation fee
is half of the total cost of the order.
Orders can be canceled online only if they have been submitted via the embossier.com
Web site.
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When will my order ship?
Most orders will ship within 5 business days after we receive the order.
Orders received on Friday, Saturday, and Sunday will ship on the following Thursday.
On orders of more than 500 units, please contact
Customer Support for an estimate of when your order will ship.
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When will my order arrive at its final destination?
embossier.com has provided a UPS Ground Shipment chart for your review.
The Chart will give you an approximate date of arrival.
Orders can arrive earlier or later based on UPS shipping volume.
The Shipment chart reflects delivery on business days only. Transit is
not included for Saturday or Sunday. Orders can arrive earlier or later
based on UPS shipping volume.
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What shipping methods do you use?
Orders ship via UPS™ and the United States Postal Service.
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What is the difference between a Card and a Note?
A Card, also known as a correspondence card is a single flat piece of paper.
At embossier.com, the Card stock is 18 points in thickness, or approximately
the thickness of a credit card.
A Note, also know as a Foldover Note is similar to a typical Birthday Card.
The paper is thinner so it can fold in half. The Note stock is 7.2 points in thickness,
or approximately the thickness of two pieces of notebook paper. All of our Notes have
been pre-scored, so they can be folded easily. All of the Notes shown at
embossier.com list the folded size.
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How do I create a proper Monogram?
Marriage Monogram
The proper way to create a personalized monogram for the married couple is as follows:
- Wife's First Name Initial
- Last Name Initial
- Husband's First Name Initial
Personal Monogram
The proper way to create a personalized monogram for an individual is as follows.
- First Name Initial
- Last Name Initial
- Middle Name Initial
Two Letter Monogram
The proper way to create a two letter monogram for an individual is as follows.
- First Name Initial
- Last Name Initial
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Is it safe to use my credit card on the embossier.com site?
Yes. embossier.com is a secure site.
When you press the "Check Out" button you are directed
to a secure server. embossier.com uses 128 bit encryption for every order placed.
This is the best and most secure way to place an order over the internet.
embossier.com takes great pride in offering the most secure online shopping available.
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What credit cards do you accept?
Visa™, MasterCard™, Discover™, and American Express™.
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How do I pay by check?
You can mail a paper check to us. It must be for the total
amount of the order. You need to put your embossier.com account number
in the memo area of the check. You then mail the check to
embossier.com Processing
Embossed Graphics, Inc.
1175 S. Frontenac Road
Aurora, IL 60504
We will process and ship your order once we receive the check.
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Does the design of the CrystalClear acrylic holders always remain the same?
embossier.com may change the design of a CrystalClear without giving written notice.
This enables embossier.com to improve the strength and appearance of these items,
as embossier.com replenishes its inventory.
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